Privacy Policy

Section 1: Information We Collect

1.1 Personal Information

When you contact us, request a quote, schedule service, or communicate with us, we may collect:

• Full name
• Phone number (for calls, texts, and service scheduling)
• Email address
• Home or service address (to dispatch technicians)
• Payment information (processed securely — we do not store card data)
• Service history and HVAC equipment details

1.2 Non-Personal Information

When you visit our website, we may automatically collect:

• IP address and general geographic location
• Browser type and device information
• Pages visited and time spent on site
• Referring URL and search terms used to find us

1.3 Customer Communication

If you contact us via phone, email, text, or our online form, we may retain records of those communications to improve service quality and for record-keeping purposes.

Section 2: How We Use Your Information

We use the information we collect to:

• Respond to your service requests, quotes, and inquiries
• Schedule and dispatch HVAC technicians to your location
• Send appointment confirmations, reminders, and follow-ups
• Process payments for services rendered
• Communicate with you via phone, email, or SMS about your service
• Send promotional messages and service reminders (only with your consent)
• Improve our website and service quality
• Comply with legal obligations

We will not use your information for purposes unrelated to Allied Air Services or share it with third parties for their marketing purposes.

Section 3: SMS Messaging & Compliance

3.1 SMS Opt-In

By providing your phone number and submitting our contact form (or otherwise consenting to receive texts), you agree to receive SMS messages from Allied Air Services LLC. These messages may include appointment confirmations, service reminders, follow-up communications, and occasional promotional offers related to our HVAC services.

3.2 Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message we send. You may also request help by replying HELP. After opting out, you will no longer receive marketing or promotional SMS messages from Allied Air Services. Note: You may still receive transactional messages related to active service appointments.

3.3 Message Frequency

Message frequency varies based on your level of interaction with Allied Air Services. You may receive appointment-related messages, service follow-ups, and periodic promotional messages. Typical customers receive 2–6 messages per month.

3.4 Carrier Disclaimer

Message and data rates may apply. Allied Air Services is not responsible for any charges incurred from your wireless carrier related to receiving our messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, MetroPCS, Boost Mobile, Cricket, and most major U.S. carriers. Carrier availability may vary.

3.5 TCPA Compliance

Our SMS practices comply with the Telephone Consumer Protection Act (TCPA). We only send SMS messages to individuals who have provided express written consent. We maintain opt-in and opt-out records as required by applicable law.

Section 4: Information Sharing & Disclosure

Allied Air Services LLC does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may use trusted third-party tools (e.g., CRM software, scheduling platforms, payment processors) that process data on our behalf under strict data protection agreements.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a sale or merger of Allied Air Services, customer data may be transferred as part of that transaction, subject to the same privacy protections.
• Safety: We may share information when necessary to protect the safety of our customers, employees, or the public.

Under no circumstances will your opt-in data, phone number, or personal information be shared with third-party advertisers or marketers.

Section 5: Data Security

We take the security of your personal information seriously. Allied Air Services employs industry-standard security measures to protect your data, including:

• SSL/TLS encryption on all web forms and data transmissions
• Secure, access-controlled databases for customer records
• Limited employee access to personal data (need-to-know basis)
• Regular review of security practices and systems

While we take reasonable precautions, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security but commit to notifying affected customers promptly in the event of a data breach.

Section 6: Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. These may include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant ads (e.g., Google Ads, Facebook Pixel) — only with your consent

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

Section 7: Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out of SMS: Reply STOP to any text message
• Opt-Out of Marketing Emails: Use the unsubscribe link in any email
• Data Portability: Request your data in a portable format where applicable

To exercise any of these rights, contact us at [email protected] or call (239) 893-7560.

Section 8: Third-Party Links

Our website may contain links to third-party websites (e.g., Google, Facebook, review platforms). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit. Allied Air Services is not responsible for the privacy practices or content of third-party websites.

Section 9: Changes to This Policy

Allied Air Services LLC reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Section 10: Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Business Name: Allied Air Services LLC
• Owner: Jason Isaacson
• Address: 10921 Kelly Rd #2, Fort Myers, FL 33908
• Phone: (239) 893-7560
• Email: [email protected]